Total Traffic
Unique Users
Human Requests
AI Cooldowns
WhatsApp Connection
Checking…
AI Response Engine
Global AI will automatically respond to new messages
Pending Handover Requests
AI Cooldowns
Customers where AI is paused. Timers tick live every second.
AI Access Control
Disable AI for suppliers, VIP customers, or customers who should always go to the live-agent group. Disabled chats will not receive AI replies or payment receipt detection.
Phone Numbers Locked Before Message
Chats With AI Disabled
Customers Who Already Messaged
Disable AI directly for existing customers without copying their chat ID.
VVIP Channel
Set private customer pricing from catalog original price minus fixed RM or percent discount. Existing customers become VVIP immediately when the phone number matches.
VVIP Customers
Business Intelligence (Knowledge Base)
Provide detailed information like FAQs, price lists, or company policies here. The AI will use this text to answer customer questions.
🛍️ Catalog Explorer
Fetch any WhatsApp Business catalog using your active bot session, then import directly to the Knowledge Base.
Include country code, no +. Example: 601159978416. Leave blank to load your bot's own catalog.
AI System Instruction
Define how the AI should behave and what rules it should follow.
Promotion & Discount Engine
Configure global discounts. These will be automatically applied to all product lists, summaries, and AI responses.
🧪 Test Follow-up Message
Send a follow-up message immediately to any chat — bypasses the wait timer. Use to verify the AI uses real promo info and doesn't hallucinate.
Promo Status
Enable or disable all active promotions
💡 Percentage: Enter 10 for 10% off.
💡 Fixed Value: Enter 10 for RM 10.00 off.
💡 End Date: AI will use the real deadline to create urgency. Promo auto-expires at midnight on that date.
🤖 Telegram Bot
Bot Token
From @BotFather — shared by both groups
⚠️ Written directly to .env and applied instantly. Never displayed in full.
🚨 Main Alert Group
Receives handover requests, cooldown pings, and general agent alerts.
Group Chat ID
Negative number for groups, e.g. -1001234567890
🛒 Sales Team Group
Receives catalog order alerts only. If not set, order alerts go to the main group instead.
Sales Group Chat ID
Add your bot to the sales group first, then paste the ID
💳 Payment Settings
Sent to customers automatically after they submit a catalog order and provide delivery details.
This text is sent exactly as-is in a WhatsApp message. Use line breaks to format clearly.
Your catalog link (e.g. https://wa.me/c/55044619669564). Used when customers ask about product photos or packaging.
JPG, PNG, or WEBP. Sent when customers ask about product packaging or box photos.
JPG or PNG. The image is sent directly in WhatsApp chat as the payment QR code.